Terms of service
Effective date: October 2, 2026
About Us
Nā Mea Hawaiʻi is a trade name owned and operated by Hawaiian Council. In these Terms, “we,” “us,” and “our” refer to Hawaiian Council doing business as Nā Mea Hawaiʻi.
These Terms apply to your use of nameahawaii.com and purchases made directly from us online or at our physical stores. Provisions concerning website accounts, online ordering, and electronic communications apply where relevant to your interaction with us.
Nā Mea Hawaiʻi is responsible for customer service for products purchased directly from us, including products supplied by independent makers and consignment vendors.
For assistance, contact support@nameahawaii.com.
Applicable Policies and Consumer Rights
Please review our Shipping Policy, Returns and Exchanges Policy, and Privacy Policy.
The Shipping Policy and Returns and Exchanges Policy provide the specific conditions applicable to those matters. The Privacy Policy explains how we collect, use, and disclose personal information.
The terms and purchase policies disclosed when you make a purchase govern that transaction. Later changes will not reduce rights relating to an existing purchase.
Nothing in these Terms excludes or limits any consumer right, warranty, remedy, or other protection that cannot lawfully be excluded or limited. Where a policy conflicts with a mandatory legal protection, that protection prevails.
Eligibility and Account Information
To place an online order independently, you must have the legal capacity to enter into a purchase agreement. Anyone who does not have that capacity must act through a parent, guardian, or other legally authorized person.
You agree to provide accurate and current contact, billing, shipping, and payment information. You must be authorized to use the payment method provided.
If you create an account, please protect your login credentials and notify us promptly if you suspect unauthorized access. We will assess disputed account activity based on the circumstances and applicable law.
Products and Availability
We aim to describe and display our products accurately. Screen settings may affect how colors appear. Handmade products and products made from natural materials may have reasonable variations in appearance, texture, or dimensions.
These variations do not excuse a material difference from the product description or limit your rights concerning defective, damaged, or incorrectly supplied products.
Availability may differ between our website and physical stores. Products may become unavailable before an order is fulfilled. If we cannot supply an item you ordered, we will notify you and refund the amount paid for that item, including applicable taxes and shipping charges attributable to it.
We will not substitute a materially different product without your agreement.
Prices, Payments, and Promotions
The applicable price, currency, discounts, taxes, and charges will be disclosed before you complete your purchase. Online and in-store prices or promotions may differ where clearly disclosed.
By submitting an order, you authorize us and our payment providers to process the payment you approve.
Promotions are subject to the eligibility requirements, exclusions, and validity periods disclosed with the offer. Any restrictions on combining discounts will be disclosed before purchase.
If we identify a material pricing or product-information error affecting an unfulfilled order, we will contact you. We may offer you the option to proceed on corrected terms or cancel the affected items and receive a refund. We will not charge an increased amount without your agreement. Any cancellation remains subject to applicable law.
Order Confirmation, Changes, and Cancellations
An automated order confirmation acknowledges receipt of your online order. It does not guarantee that every item is available.
Please contact support@nameahawaii.com as soon as possible if you wish to change or cancel an order. We will try to accommodate your request, but cannot guarantee changes or cancellations once processing or fulfillment has begun.
This limitation does not affect any legal right to cancel, withdraw from a purchase, or obtain a refund, including rights arising from shipping delays and the rights described below for eligible EU and UK online purchases.
We may decline or cancel an order where there is a reasonable basis to suspect fraud, unauthorized payment, unlawful activity, or a material violation of purchase restrictions disclosed before ordering. If we cancel an order after collecting payment, we will refund the amount due for the canceled items and associated charges.
Shipping and International Orders
Shipping options, processing information, free shipping eligibility, product exclusions, oversize charges, and procedures for delivery problems are described in our Shipping Policy.
We serve customers in the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand, and Japan. Shipping availability for a particular product and address is shown at checkout.
Applicable import charges and the party responsible for paying them are addressed in our Shipping Policy and checkout disclosures.
International customers may have mandatory rights under the laws applicable to their purchase, including cancellation, delivery, and product conformity rights. These Terms and our other policies do not remove those rights.
Returns, Exchanges, and In-Store Sales
Please refer to our Returns and Exchanges Policy for eligibility, time limits, exclusions, and instructions.
All sales made at our physical stores are final for change-of-mind purposes. We do not offer refunds, exchanges, or store credit solely because you change your mind about an in-store purchase. This policy is stated on receipts.
The in-store all-sales-final policy does not override remedies available under applicable law for defective, damaged, misdescribed, or incorrectly supplied goods. It does not remove statutory cancellation rights applicable to online purchases.
If you experience a problem with a product purchased from us, contact support@nameahawaii.com. We remain your customer service contact even when a product was made or supplied by another business.
EU and UK Online Cancellation Rights
If you are a consumer purchasing online for delivery in the European Union or United Kingdom and the applicable distance-selling laws protect your purchase, you generally have the right to cancel without giving a reason within 14 days after you, or a person you designate other than the carrier, receive the goods. For a single order delivered in separate shipments, the period generally begins when the last item is received. Any longer mandatory period remains available.
To cancel, send a clear statement of your decision to support@nameahawaii.com or the postal address in the Contact section before the cancellation period expires. You may use the optional cancellation form below, but it is not required. Cancellation does not require our approval.
Send the goods back within 14 days after notifying us. Contact us promptly for return instructions. You bear the direct cost of returning goods for a change-of-mind cancellation only where this responsibility was disclosed before purchase. For goods that cannot normally be returned by post, any return cost you must bear will be disclosed or reasonably estimated before purchase. This does not apply to costs we must bear for defective or incorrectly supplied goods.
For a cancellation of the entire order, we will refund payments received, including the cost of the least expensive standard delivery option we offered. Additional costs for a more expensive delivery option you selected need not be refunded. Refunds will be made without undue delay and within 14 days after we receive your cancellation notice, although we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first, unless we offered to collect them. We will use the original payment method unless you expressly agree otherwise, without a refund fee.
You may inspect goods as you would in a shop. We may deduct a legally permitted amount for diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.
Legal exceptions may apply, including rapidly perishable goods, goods made to your specifications or clearly personalized, and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed. Exceptions apply only when the relevant legal conditions are satisfied. A sale price or final-sale label alone does not remove a statutory cancellation right.
Optional EU and UK Cancellation Form
Complete and send this information only if you wish to cancel an eligible purchase:
To: Nā Mea Hawaiʻi, Hawaiian Council, 91-1270 Kinoiki St., Bldg. 1, Kapolei, HI 96707, United States; support@nameahawaii.com.
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
- Goods:
- Order number, if available:
- Ordered on / received on:
- Consumer name:
- Consumer address:
- Signature, only if submitted on paper:
- Date:
Delete whichever options do not apply.
Other International Consumer Protections
For Australian consumers, goods carry guarantees under the Australian Consumer Law that cannot be excluded. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. Where goods fail to meet a consumer guarantee without a major failure, you are entitled to the remedies provided by that law, including repair, replacement, or refund as applicable.
For New Zealand consumers, applicable rights under the Consumer Guarantees Act and Fair Trading Act remain in force, including rights concerning acceptable quality, fitness for purpose, accurate descriptions, and remedies for failures.
For Canadian consumers, these Terms preserve mandatory protections under applicable federal, provincial, and territorial laws, including any rights concerning internet contracts, delivery, cancellation, and legal warranties.
For consumers in Japan, applicable rights under Japanese consumer law remain in force. Any special return conditions for online purchases must be clearly disclosed before purchase. Where no valid special return condition applies and Japanese law provides a return right, we will honor that right.
Gift Cards and Store Credit
We honor valid gift cards issued under the Nā Mea Hawaiʻi, Mākeke, and Pop-Up Mākeke brands. These gift cards may be redeemed online or at our physical stores against their available balances.
A change in branding does not reduce an existing gift card balance or introduce a new expiration date.
Any gift card expiration date must have been properly disclosed when issued and comply with applicable law. Gift cards issued without an expiration date remain valid without expiration. We do not impose dormancy, inactivity, or other ongoing service fees on purchased gift cards.
Where Hawaiʻi law applies, a purchased gift card with a remaining balance of less than $5 may be redeemed for cash upon request. We will also honor any other cash-redemption rights required by applicable law.
Store credit is subject to the terms disclosed when issued, our Returns and Exchanges Policy, and applicable legal requirements. Store credit issued for merchandise returns will remain valid for at least the period required by law.
Please protect gift cards and credit details. If a card or credit is lost or compromised, contact us. We may request information sufficient to verify ownership and the remaining balance before assisting.
Reviews, Photographs, and Other Submissions
You may submit honest reviews and, where supported, photographs or other content concerning our products and your experience.
You retain ownership of your submissions. By submitting content for publication, you grant us a nonexclusive, royalty-free license to host, reproduce, display, and share it in connection with our products and business, including relevant marketing, subject to applicable privacy and publicity rights.
You confirm that you have the necessary rights and permissions to submit the content. We may format or shorten submissions for presentation, but will not materially change their meaning or misrepresent your experience.
We may remove content that is unlawful, clearly false or misleading, unrelated to the relevant product or experience, infringes another person’s rights, exposes private information, or contains threats, harassment, or spam.
We will not prohibit or penalize honest negative reviews or remove a review solely because it is unfavorable.
Email and Text Messages
We may send communications reasonably necessary to process and support your purchases, such as order confirmations, shipping updates, and responses to your inquiries.
Marketing email and text subscriptions are optional. Purchasing from us or accepting these Terms does not, by itself, constitute consent to receive marketing text messages.
If you separately enroll in our text messaging program, you agree to receive the types of recurring messages described at enrollment, which may be sent using automated technology. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply.
You may opt out of marketing texts by replying STOP to a message. For help, reply HELP or contact support@nameahawaii.com. We will also honor other valid requests to withdraw consent as required by law. A nonmarketing message may be sent to confirm your withdrawal.
You may unsubscribe from marketing emails using the link provided in those emails.
Please notify us if you stop using a telephone number enrolled in our messaging program. Message delivery depends on your carrier and service availability.
Our Privacy Policy explains our handling of personal information.
Website Content and Acceptable Use
Website text, photographs, graphics, logos, and other materials belong to us or their respective owners and are protected by applicable intellectual property laws.
You may use the website for lawful browsing, shopping, and other permitted purposes. You may not misuse payment information, impersonate another person, introduce malicious software, interfere with website security, or unlawfully copy or exploit protected content.
Nothing in this section restricts lawful reviews, commentary, fair use, or other legally protected activity.
Third-Party Services
Our website uses third-party services to support functions such as checkout, payment processing, reviews, and messaging. Your direct use of a third-party service may be subject to that provider’s separately disclosed terms.
The involvement of a third-party provider does not remove our obligations concerning purchases made directly from Nā Mea Hawaiʻi.
Links to external websites are provided for convenience. We do not control their content or practices.
Warranties and Responsibility
We do not guarantee that the website will always be available or free from technical errors. If a technical issue affects your order or payment, please contact us so we can investigate.
These Terms do not disclaim applicable product warranties or statutory protections. Any written warranty supplied with a product applies according to its terms and applicable law.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any other liability that cannot lawfully be excluded or limited. Your rights to seek available refunds, replacements, repairs, damages, or other legal remedies remain subject to applicable law.
Restrictions and Suspension
We may restrict website or account access where reasonably necessary to address fraud, security threats, unlawful activity, or a material breach of these Terms.
Any restriction will not eliminate our obligations concerning existing purchases, valid gift card balances, store credit, or refunds required by law.
Governing Law and Disputes
These Terms are governed by Hawaiʻi law and applicable United States federal law, subject to any mandatory consumer protections that apply to your transaction.
If you have a concern, please contact support@nameahawaii.com so we can try to resolve it. Contacting us is not a prerequisite to exercising a legal right or meeting a legal deadline.
Nothing in these Terms requires mandatory arbitration, waives participation in a class action, or prevents you from bringing a claim before a court or agency with jurisdiction. International customers retain any mandatory rights concerning applicable law and the location in which a claim may be brought.
Changes to These Terms
We may update these Terms prospectively and will identify the effective date of the revised version. We will provide additional notice or obtain consent where required by law.
Changes will not retroactively alter completed purchases or remove rights that have already accrued.
If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Contact
Nā Mea Hawaiʻi
Owned and operated by Hawaiian Council
91-1270 Kinoiki St., Bldg. 1
Kapolei, HI 96707
United States
Email: support@nameahawaii.com
Website: nameahawaii.com
