Nā Mea Hawaiʻi Shipping Policy

Effective October 2, 2026

Mahalo for shopping with Nā Mea Hawaiʻi. Please review the information below about order processing, shipping charges, and delivery.

Order Processing

Orders are normally prepared and shipped within three business days after we receive your completed order and payment. Business days are Monday through Friday, excluding Hawaiʻi state and federal holidays.

Any different shipping timeframe for a preorder, special-order item, or other product will be disclosed before purchase.

Processing time is separate from the carrier’s delivery time. Selecting an expedited shipping service does not shorten order processing unless expressly stated at checkout.

Shipping Rates and Delivery

We ship to the destinations available at checkout. Available shipping methods and applicable charges are displayed before you complete your purchase.

Delivery estimates depend on your destination and selected shipping service. Unless expressly identified as guaranteed, delivery dates are estimates. Weather, carrier disruptions, and customs processing may affect delivery.

Once your order ships, we will send a shipping confirmation with tracking information, where available.

Free Shipping on Orders Over $99

We offer free standard shipping on qualifying orders over $99 shipped to US addresses.

Eligibility is based on the merchandise subtotal after discounts and before taxes and shipping charges. Orders totaling exactly $99 do not qualify.

Comforters, pāpale (hats), and other products identified as excluded on their product pages are not eligible for free shipping, including free shipping promotions. Shipping charges for excluded products remain payable even when the order total exceeds $99.

For orders containing both eligible and excluded products, free shipping applies only to the eligible products when the order meets the qualifying threshold. Charges for excluded products are displayed at checkout.

Free shipping does not cover expedited shipping upgrades or applicable oversize charges.

Oversize Shipping Charges

Selected products carry a $25 oversize shipping charge per item, regardless of the order total.

Products subject to this charge will be identified on their product pages. The oversize charge applies even when an order otherwise qualifies for free shipping and is added to any other applicable shipping charges. Your total shipping charge will be displayed before you complete your purchase.

Shipping Delays and Unavailable Items

If we cannot ship within the timeframe stated when you placed your order, we will notify you by that deadline. We will provide a revised shipping date when available, or explain if we cannot determine one, and give you the option to accept the delay or cancel the affected unshipped items for a refund.

If you cancel because of a shipping delay, or we cannot fulfill an item, we will promptly refund the amount paid for the canceled items, including applicable taxes and shipping charges attributable to those items. If your entire unshipped order is canceled, we will refund the full amount paid, including shipping and oversize charges.

We will obtain any consent required to keep a delayed order open. If we do not receive the required consent, we will cancel the affected items and issue the required refund.

Shipping Addresses and Returned Packages

Please check your shipping address carefully before placing your order. Contact us promptly if you notice an error. Address changes may not be possible once an order has been processed or shipped.

If a package is returned because you supplied an incorrect or incomplete address, refused delivery, or did not collect it, you will be responsible for the cost of shipping it again. We will confirm that cost with you before reshipping.

If the return resulted from an error by Nā Mea Hawaiʻi, we will arrange the correction at no additional shipping cost to you.

Damaged, Incorrect, or Missing Deliveries

If your order arrives damaged, contains an incorrect item, or appears to be missing, please contact us promptly with your order number and details. For damaged items, please retain the product and packaging and provide photographs where possible.
We will investigate with the carrier where appropriate and arrange a replacement, refund, or other resolution as applicable. A delivery scan will be considered as part of our review.

International Shipments

Where international shipping is available, shipping options and charges will appear at checkout. Unless expressly included in your checkout total, import duties, taxes, and customs or brokerage fees are the recipient’s responsibility.

Customs processing may extend delivery times, and some products may be restricted from shipment to certain destinations.

Contact Us

For shipping questions or assistance with an order, email support@nameahawaii.com. Please include your order number.

Nothing in this policy limits your rights under applicable consumer protection laws.